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Customer Service Lab

PROFESSIONAL ANALYTIC SUPPORT

The key function of BIM’s Customer Service Laboratory (CSL) is to provide analytic support to our customers and sales organization. Results are reported in a customer friendly way and contain information that will facilitate trouble- shooting in discussions with customers or in preparation of trial proposals. Our service-minded staff with focus on customer related problems reflects all the tasks performed at CSL.

 

NEW METHODS FOR BETTER PAPER PRODUCTION

In collaboration with our customer and in close contact with our R&D department and sales force, the CSL is also involved in developing new methods or improve existing ones to be able to detect and measure important parameters in mill related environments.

 

OUR IN-HOUSE PILOT PAPER MILL

At Stenkullen we also have our own pilot paper mill with a complete paper machine with its own pulp preparation system. The PMX 2000 can operate with three different head boxes and it can also run as a Yankee or Four Drinier. It is also equipped with a size press and calander stack so that a wide number of grades from printing and writing to newsprint and packaging can be simulated.

In addition to running experiments for research and development, it has been used, and is available to run selected customer service trials. The versatility offered by the PMX 2000 is a very powerful tool when identifying development needs or opportunities, which are simply not possible with a full-scale paper machine.

Core Competence

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